Agencies in our sample generally accepted our recommendations and confirmed that they either have, or will improve their policies and practices for managing tender processes and contract extensions.

Landgate advised it considers its rating of poor for ‘Effective management and monitoring of contract extensions’ does not accurately reflect its process. Landgate informed us that contracts are monitored and assessed on a regular, in some cases daily, and ongoing basis and that there were no issues regarding contractor performance when the extension options were exercised, and that evidence of that performance was on the contract management files. Note: Our rating of poor arose from a lack of evidence that contractor performance was assessed when extending contracts.

The Housing Authority acknowledged the findings and recommendations of the report and advised that since our audit, it has taken steps to address a number of matters including establishment of a procurement training suite, endorsement of the procurement operational framework and enhancements to the delegations of authority register.