The Department of Fire and Emergency Services should:
- Continue to implement the major change projects it has in place, including Professional Pathways, and review them to assess if they will address all the key findings in this report. In particular, within six months DFES should set priorities and begin implementing the Emergency Services Volunteer Workforce Sustainability Strategy.
- Within 12 months, improve its processes for collecting and maintaining volunteer membership, availability and training records. To do this it will need to work with local governments to improve the accuracy of LG volunteer membership information.
- Within 12 months, develop volunteer specific policies and procedures, including fatigue management, consistent with the Guidelines for Successful Partnerships between Public Sector Agencies and Volunteers.
- Within six months, consider improved processes for consulting with and engaging volunteers and continue to work with LGs to improve information sharing and communication. Specifically, DFES should improve communication around its decisions on equipment and training as well as provide better information about access to services.