Although the State Records Act 2000 has been in place for over a decade and all agencies now have recordkeeping plans, inadequate practices amongst the sampled agencies were still common. Most concerning is that key records are not being captured in some agency record’s management systems with the result that they can become lost or difficult to locate or be at greater risk of unauthorised access or alteration. Greater commitment to good recordkeeping systems on the part of some agencies would address the weaknesses we identified.