Managing Disruptive Behaviour in Public Housing

Auditor General's overview

This report presents the findings from my performance audit of the Department of Communities’ (Department) management of disruptive behaviour and illegal activities in public housing.

Access to affordable and secure public housing reduces homelessness, and can lead to improved employment and health outcomes for people who would otherwise not be able to afford a home. The Department manages over 36,500 homes for more than 64,000 people on low incomes. While the majority of public housing tenants engage positively with their community and local neighbourhood, some do not…

Report content

Introduction and background
The objective of this audit was to assess how effectively the Department of Communities manages tenants that are disruptive or conduct illegal activities in public housing. Read more...
Audit conclusion
Most of the work outlined in the Department’s 2009 Disruptive Behaviour Management Strategy (Strategy) has been progressed. Read more...
Key findings
The Disruptive Behaviour Management Strategy includes 11 approaches to managing disruptive tenant behaviour, all but one of which has been progressed. Read more...
Recommendations
The Department should improve its management of complaints to more efficiently target disruptive behaviour. Read more...
Audit focus and scope
In undertaking the audit, we reviewed strategies, policies, procedures and other documents from the Department. Read more...
Appendix 1
Department of Communities - Housing regions and office locations