Report 3: 2018-19

Implementation of the GovNext-ICT Program

Audit conclusion

GovNext can deliver savings to Government, but will not deliver the savings originally anticipated in the Business Case. Assumptions used to develop the Business Case did not fairly reflect agency ICT services or pricing, and presented a best case picture of potential savings.

The take-up of program services to date is also low. Many agencies we consulted are reluctant to buy services while several barriers to adoption remain unresolved, including advice and assurances around security and service continuity. However, the program has started to progress the State’s ICT strategic objectives, by reducing the number of agencies that own and maintain ICT infrastructure.

Low uptake of GovNext services is also due to agencies not understanding all of the benefits the program may offer them. The initial planning and ongoing engagement have focused heavily on cost savings. As a result, the potential to deliver other benefits was only partially explored with agencies.

 

 

 

Page last updated: August 30, 2018

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