report

Delivering Western Australia’s Ambulance Services – Follow-up Audit

Recommendations

The DoH (in consultation with SJA) should:

  1. develop ways to better coordinate ambulance and hospital services in country areas, especially for IHPT, and reflect these in the contract.

The DoH response

    • The DoH supports the intent of this recommendation and will need to work closely with WACHS to achieve implementation.
    • The implementation timeframe will be subject to finalisation of the Western Australian Government’s position on The Country Ambulance Strategy (Driving Equity for Country Western Australia), and to timely provision of key data by SJA, including service metrics and financial data.

Implementation timeframe: by December 2019

  1. agree links between funding and performance in any future contract from July 2020 that makes SJA or other potential service provider more accountable for its performance and gives the DoH better information about how its funding is used.

The DoH response

    • The DoH supports the recommendation.

Implementation timeframe: by June 2020

  1. review performance targets in any future contract with a view to increasing them where actual performance indicates this is achievable and developing new ones to clarify or replace ‘best endeavours’ provisions in the current contract.

The DoH response

    • The DoH supports this recommendation, however notes that the ‘best endeavours’ provisions relate to country ambulance services. The DoH will need to work closely with WACHS in relation to the implementation of this recommendation having regard to finalisation of the Western Australian Government’s position on The Country Ambulance Strategy (Driving Equity for Country Western Australia).

Implementation timeframe: by June 2020

  1. develop ways to share and analyse information covering the patient journey in order to improve services, having regard to data security, integrity and privacy, and reflect this in the contract.

The DoH response

    • The DoH supports this recommendation.

Implementation timeframe: by June 2020

Back to Top