report

Delivering Western Australia’s Ambulance Services – Follow-up Audit

Appendix 3: Definitions of SJA response time priority levels

Dispatch Priority means the initial priority assigned by the SJA State Operations Centre, using a structured call taking process, to the allocation of a Patient Transport Vehicle and Crew to an incident.

Dispatch Priority 1 means the initial priority assigned by the SJA State Operations Centre, using a structured call taking process, to the allocation of a Patient Transport Vehicle and Crew to an emergency incident that is time-critical.

Dispatch Priority 2 means the initial priority assigned by the SJA State Operations Centre, using a structured call taking process, to the allocation of a Patient Transport Vehicle and Crew to an urgent incident that is time-critical.

Dispatch Priority 3 means the initial priority assigned by the SJA State Operations Centre, using a structured call taking process, to the allocation of a Patient Transport Vehicle and Crew to a non-emergency incident that is time-critical.

Dispatch Priority 4 means priority assigned when a SJA Patient Transport Vehicle and Crew are booked to arrive at a predetermined time.

‘Emergency’ and ‘urgent’ are not defined but are assigned to cases based on a series of questions put to callers by operators at the SJA State Operations Centre, the answers to which determine classification according to a set decision-making process.

Back to Top